• Group departure would be known well in advance and planning for it would be part of the shift briefing
• One day prior to a group departure, Front Desk would re-confirm departure details with the Group leader. This would include :
• Wake-up call
• The timings for baggage down and departure (to be passed on to the Bell Desk).
• If any packing assistance is required.
• Group Leader would be requested to fill in a Guest Comment card.
• On the day of departure print a departure list and distribute the copy to Bell Desk, Housekeeping and Room Service.
• Ensure that luggage pick-up is organised at the right time.
• Verify that all the charges are routed to the proper master account and the billing instructions are closely followed.
• Verify that all the incidentals are settled as per the billing instructions on the travel agent voucher.
• Prepare a master bill and produce it to the group leader for his / her signature.
• Procure the original copy of the stay voucher from the group leader. Take his signature on the reverse. If there are any amendments on such voucher, insist for a fresh copy of the amended voucher.
• Involve the group leader to collect incidental payments of the group members.
• Inquire about the group’s stay, apologise for any inconvenience and check if there are any suggestions that they can offer. Promise to work on them.
• Request for a completed comment card.
• Ensure that there are no incomplete formalities.
• Thank the group leader.
• Inform the Bell Services to load the bags on to the Group Transport Vehicle.
Note: In case the group is to have a repeat stay,
Ensure bags are properly tagged with left luggage tags and stored separately.
Issue left luggage tag counterfoils to the group leader.
Use a baggage net to make sure that they are confined to one area.
